• Responsible of the installation and configuration of MS Dynamics, Routers, 4G Modems, Switches, IP Cameras, Bio-metric Scanners, CPUs, Printers/Copiers, Barcode Scanners at POS Locations, Factory, Warehouse etc.…
• Responsible of the Servers, Storage, Switches, Environment Monitoring, UPS etc. at the Datacenter.
• Responsible for the Datacenter Monitoring.
• Responsible for the Hardware/Software Virtualizations
• Responsible for VSAN’s (Virtual Storage Area Networks)
• Daily Monitoring of System’s Health, Clusters Health, Systems Heart Beats, Malware/Virus Detections etc.
• Responsible for the Efficient backups (Online/Offline) of the Virtual Servers, Physical Servers, SQL Databases, Exchange Mail Databases and Data on the servers.
• Responsible for Domain Registrations, Domain Hosting, SSL Certifications etc. (Go Daddy/Network Solutions)
• Responsible of the company’s Web Page Development and Updates.
• Responsible of the company’s E-Commerce Portal Development, Implementation and updates.
• Responsible of the company’s Social Media Pages.
• Liaising with Hardware/Software/Communication Vendors
• Responsible for the License Audit, Licensing and its Renewals (Microsoft, Citrix, Symantec, Malwarebytes, Veeam, VMware, HPE Systems, DELL Storage, Sonicwall Firewall, Fortigate Firewall, Code TWO, Bartender etc)
• Responsible of supplying Data/Internet connectivity between the Branches, Factory, Warehouse and the Head Quarter.
• Administering the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing.
• Working out priorities for systems developments, maintenance and operations, and administering the periodical and emergent maintenance regarding the IT hardware facilities of the company.
• Controlling the Endpoint Security with the Anti- Virus/Anti-Malware Systems.
• Controlling the Gateway Security with the Firewall/Content Filtering/Ant-Virus/DPI-SSL Enforcement/ATP Captures etc.
• Establishing and controlling systems access and security.
• Coordinating protocols for operation within multi-user IT networks that provide voice, data and text transmission.

• Checking systems in order to optimize performance and to initiate recovery action after system failures.
• Patch Managements, Upgrades and Updates for the licensed software’s (Desktop/Laptop OS, Server OS, Office 365, SQL, Exchange, Vmware, Veeam etc.)
• Providing Testing to the new equipment and systems.
• Preparing technical reports on the operation of systems.
• Preparing systems cost estimates and cost-benefit analyses.
• Following up the warranty policies and maintenance contracts with the suppliers.
• Cross checking and approvals of recurring payments towards Internet/Data connectivity/Service Renewals/Warranty Renewals etc.
• Responsible for the Co-Ordination, Work Distribution, Work assignments etc. with the IT Support Technician.
• Responsible to provide uninterruptable IT services to the business need of the company.
• Surveillance Cameras:
• Determine the required technical specifications when deciding to purchase cameras.
• Follow up the installation of new cameras and ensure that they work on the system and registration.
• Security Cameras:
Ensuring the readiness, efficiency, and maintenance of surveillance cameras in all branches and headquarters of the company and its projects.
• Fingerprint Devices:
Follow-up, monitor and ensure the performance of the fingerprint devices at all the company’s sites and branches.
• E-Commerce Project:
Responsibility for the e-commerce project and the related technical matters, including photos.
• Visiting Showrooms:
Setting and applying a schedule for visiting the showrooms periodically to ensure technical matters in general in terms of computers, cameras, fingerprint devices, insurance computers, and STC pay.
• All the issues related to information technology.